Terms and Conditions

Last updated: 18 May 2026

1. About these terms

These Terms and Conditions ("Terms") govern your use of the website at www.foundaracare.com.au (the "Website") operated by Foundara Care Pty Ltd ABN 82 696 916 579 ("Foundara Care", "we", "us", "our").

By accessing or using the Website, or by submitting an enquiry through it, you agree to these Terms. If you do not agree, please do not use the Website.

These Terms apply only to your use of the Website. Any home care services we provide to you will be governed by a separate written service agreement.

2. About us

Foundara Care is a home care services provider operating in Australia. Information about our services is published on the Website and may change from time to time without notice.

3. Information on the Website

The information on our Website is general in nature and is intended as a guide only. It does not constitute medical, clinical, legal or financial advice. While we take reasonable care to ensure information is accurate and current, we make no warranty that it is complete, error-free, or up to date.

You should not rely on Website information as a substitute for professional advice or for a formal aged care assessment. Eligibility for government-subsidised home care services is determined by My Aged Care and the relevant assessment processes — not by Foundara Care and not by this Website.

4. Enquiries submitted through the Website

When you submit an enquiry or contact form, you confirm that:

  • The information you provide is true, accurate and your own (or that you have authority to provide it on behalf of another person).

  • You consent to us using your information to respond to your enquiry, in accordance with our Privacy Policy.

Submitting an enquiry does not create any obligation on Foundara Care to provide services. Whether we can provide services depends on your eligibility, our service capacity, your location, and whether we are suited to meet your needs.

We aim to respond to enquiries within a reasonable timeframe but do not guarantee a specific response time.

5. Acceptable use

When using the Website, you agree not to:

  • Use it for any unlawful purpose or in breach of any law.

  • Submit false, misleading, abusive or fraudulent information.

  • Interfere with, damage or disrupt the Website or attempt to bypass its security.

  • Attempt to gain unauthorised access to any part of the Website or related systems.

  • Upload viruses, malware or harmful code.

  • Use the Website to harass, abuse, defame or harm any other person.

  • Copy, scrape, reproduce or republish content from the Website without our written permission.

6. Intellectual property

All content on the Website — including text, graphics, logos, images, photos, and page layouts — is owned by Foundara Care or our licensors and is protected by copyright and other intellectual property laws.

You may view and print Website content for personal, non-commercial use only. Any other use, including reproduction or republication, requires our prior written consent.

7. Third-party links

The Website may contain links to third-party websites (such as My Aged Care or Services Australia) for your convenience. We do not control these sites and are not responsible for their content, accuracy or privacy practices. Following a third-party link is at your own risk.

8. Disclaimers and liability

To the maximum extent permitted by law:

  • The Website is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

  • We do not warrant that the Website will be uninterrupted, secure, error-free or free of viruses.

  • We are not liable for any loss or damage (including indirect or consequential loss) arising from your use of, or inability to use, the Website or from reliance on any information on it.

Nothing in these Terms excludes, restricts or modifies any rights or guarantees you have under the Australian Consumer Law or other laws that cannot lawfully be excluded.

9. Indemnity

You agree to indemnify Foundara Care against any loss, claim, damage or liability arising from your breach of these Terms or your misuse of the Website.

10. Suspension and termination

We may suspend, restrict or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms or for operational, security or legal reasons.

11. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.

13. Contact us

Foundara Care Pty Ltd Email: support@foundaracare.com.au Website: www.foundaracare.com.au