Privacy Policy

Last updated: 18 May 2026

1. Introduction

Foundara Care Pty Ltd ABN 82 696 916 579 ("Foundara Care", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our obligations as a home care services provider under the Aged Care Act and related Australian legislation.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website at www.foundaracare.com.au, submit an enquiry through our website, or engage with us about our home care services.

2. What information we collect

Through our website (enquiry and contact forms), we typically collect:

  • Your name and the name of the person needing care (if different).

  • Contact details (phone number, email address, suburb/postcode).

  • Your relationship to the person needing care.

  • A general description of the care needs or services you are enquiring about.

  • Any other information you choose to provide in your message.

If you go on to receive services from us, we may also collect:

  • Identification details (date of birth, address, Medicare number, My Aged Care reference number, DVA or Centrelink details).

  • Health and sensitive information (medical history, medications, allergies, care needs, cognitive and functional status, cultural background, language, religion, sexual orientation, gender identity, and Aboriginal or Torres Strait Islander status — where you choose to provide it).

  • Care information (care plans, clinical notes, allied health reports, incident records).

  • Financial information (bank details, fee contributions, means-test details).

  • Next of kin, representative, carer or advocate details.

Automatically through the website, we may collect:

  • IP address, device and browser type.

  • Pages visited and time spent on the site.

  • Information collected through cookies (see Section 9).

Sensitive information (including health information) is only collected with your consent or where permitted or required by law.

3. How we collect information

We collect information:

  • Directly from you, including through our website enquiry forms, by phone, email, or in person.

  • From your nominated representative, family member, carer or advocate.

  • From My Aged Care, Services Australia, or the Department of Health, Disability and Ageing.

  • From your treating health professionals, with your consent.

  • Automatically through our website (cookies and analytics).

4. Why we collect and use your information

We use your information to:

  • Respond to your enquiry and provide information about our services.

  • Assess whether we can meet your care needs.

  • Arrange, deliver, review and update your home care services (if you become a client).

  • Communicate with you and your nominated representatives.

  • Bill you, process subsidies, and manage participant contributions.

  • Comply with our legal obligations, including reporting to the Department of Health, Disability and Ageing, the Aged Care Quality and Safety Commission, and Services Australia.

  • Respond to incidents, complaints and feedback.

  • Improve our services and website.

We do not use your information for marketing without your consent, and you can opt out of marketing communications at any time.

5. Who we may share your information with

We may disclose your personal information to:

  • Members of your care team (nurses, allied health professionals, support workers).

  • Your nominated representatives, family, carers or advocates (with your consent).

  • Other service providers involved in your care (e.g., GPs, hospitals, pharmacists).

  • Government agencies, including Services Australia, the Department of Health, Disability and Ageing, the Aged Care Quality and Safety Commission, and the My Aged Care system.

  • Our contracted service providers (e.g., IT, cloud hosting, accounting, insurers) who are bound by confidentiality obligations.

  • Law enforcement, regulators or courts where required by law.

We do not sell your personal information. Where we use cloud-based services that may store data outside Australia, we take reasonable steps to ensure the recipient handles your information consistently with the APPs.

6. How we store and protect your information

We store information in secure electronic systems and, where applicable, in locked physical files. We use access controls, encryption, staff training and confidentiality agreements to protect against unauthorised access, loss or misuse. We retain records for as long as required by aged care record-keeping obligations (generally a minimum of 7 years, or longer for certain clinical records).

7. Accessing and correcting your information

You can request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer (Section 11). We will respond within a reasonable time. We may need to verify your identity before releasing information, and in limited circumstances we may decline access as permitted by law (we will explain the reasons if we do).

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact our Privacy Officer first (Section 11). We take privacy complaints seriously and will work with you to resolve the issue.

If you are not satisfied with our response, you can complain to:

9. Cookies and website analytics

Our website uses cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site. We may use analytics tools such as Google Analytics, which collect information about your visit in an aggregated and anonymised form.

You can disable cookies through your browser settings, but some features of the site may not work properly if you do.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "last updated" date shown at the top.

11. Contact us

Privacy Officer Foundara Care Pty Ltd Email: support@foundaracare.com.au Website: www.foundaracare.com.au

Phone number and Postal address to be added once available